Right of Withdrawal – 14-Day Money-Back Guarantee
After placing an order in our webshop, the consumer has the right to withdraw from the purchase within fourteen days of receiving the ordered product. The right of withdrawal does not apply to products or devices that have been damaged or have malfunctioned due to improper use.
The General Terms and Conditions contain detailed information about the Right of Withdrawal. The GTC and the Withdrawal Form are sent as PDF attachments with every order confirmation email.
How to Exercise Your Right of Withdrawal
| Step | Action Required |
|---|---|
| 1. Who can withdraw? | The right of withdrawal may be exercised by individual consumers only. |
| 2. Deadline | Within 14 days of receiving the product, without giving any reason. |
| 3. How to notify us | Please complete the withdrawal form and return it together with the product. We also accept declarations sent by email to [email protected] or by postal mail. |
| 4. If sending by post | If you send a separate postal letter, we recommend sending it as a registered letter so that the date of dispatch can be clearly proven. |
| 5. Content of the declaration | Please list the products subject to withdrawal and provide your bank name, account number and account holder's name for the refund. |
| 6. Return address | Scart Kft. – 2730 Albertirsa, Koltói Anna utca 39., Hungary Tel: +36 53 200 108 |
Refund Process
Returned products will be inspected upon receipt. The refund will be processed as quickly as possible after receiving the returned item – but no later than 14 days as required by law. If you wish to return the product in person, you are welcome to do so, however, cash refunds are not available at our customer service.
Information required for the refund: account number, account holder's name, bank name. For foreign accounts, the IBAN and/or SWIFT code must also be provided.
Return Conditions
| Returnable Items | Non-Returnable Items |
|---|---|
| Device / Main unit | Opened self-adhesive electrodes |
| Power adapter | Opened reusable electrodes (straps, belts) |
| Accessories: cables, connectors, splitters, batteries | Opened gel, salt |
| Cuffs, treatment heads | Opened intracavitary probes |
| Unopened hygiene products and consumables | Opened stimulation gloves, socks |
Important Note on Hygiene Products
The buy-back obligation does not apply to opened hygiene products and consumables (including self-adhesive and reusable electrodes, stimulation belts, straps, gloves, socks, gel, salt, intracavitary probes, etc.) – please do not return these items.
Important Warnings
Do Not Send Cash on Delivery!
DO NOT send the product cash on delivery! We are unable to accept packages returned with cash on delivery. The return shipping costs in such cases will also be borne by you.
Improper Use
The buy-back guarantee does not apply to products that have been improperly used or damaged. Any costs resulting from improper use shall also be borne by the buyer.
Return Shipping Costs
The cost of return shipping is borne by the buyer.
Exceptions to the Right of Withdrawal
The consumer may not exercise the right of withdrawal referred to in § 20 in the following cases (§ 29):
| § | Description of Exception |
|---|---|
| a) | In the case of a service contract, after the service has been fully performed, provided that the business began performance with the consumer's express prior consent and the consumer acknowledged that they would lose their right of withdrawal once the service had been fully performed. |
| c) | In the case of a product that is not prefabricated and has been manufactured based on the consumer's instructions or explicit request, or a product that has been clearly personalised for the consumer. This also applies to products not kept in stock that are sourced or imported exclusively upon individual request. |
| d) | In the case of perishable goods or products with a short shelf life. |
| e) | In the case of sealed products which are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery. (Such items and devices may only be accepted in unopened packaging in accordance with the relevant regulation.) |
| f) | In the case of products which are, by their nature, inseparably mixed with other products after delivery. |
Note
The list above includes only the exceptions that may be relevant in connection with our webshop.
