Service and Warranty

We provide warranty and post-warranty repair services for devices purchased in the Medimarket.hu webstore operated by Scart Kft.

Repairs are carried out at our service center, located at:

Scart Kft, 2730 Albertirsa, Koltói Anna utca 39. Open Mon-Fri 8:00–14:00 Phone: 06 53 200108 [email protected]

Please deliver any product subject to a warranty claim to the service center together with all accessories provided at the time of purchase.

The cost of delivering the product to the service center is your responsibility. Do not send packages cash on delivery, as we will not accept them.

Warranty conditions apply to products imported by Scart Kft./Medimarket.hu and purchased on the commercial portal it operates, as well as to products distributed by Scart Kft/Medimarket.hu commercial partners.

According to the regulations, warranty conditions may differ for consumers (private individuals) and for buyers who are not consumers (businesses).

Consumers

For DEVICES (for products purchased after 8 May 2024) we provide the statutory warranty period, which is generally:

• 24 months for a sales price over HUF 10,000 but not reaching HUF 250,000,
• 36 months for a sales price above HUF 250,000.

Before 8 May 2024, the prescribed warranty period for devices priced between HUF 10,000 and HUF 100,000 was 12 months. Devices purchased before 8 May 2024 are subject to the warranty period applicable in the legislation in force at the time of purchase.

Buyers who are not consumers

The applicable warranty period is 12 months.

Important information

The invoice we issue contains the device's unique identifier, the buyer's details, the date of purchase and its value. The invoice also serves as the warranty certificate. We fully accept the invoice to assert warranty entitlement. A consumer does not need to submit any other document to claim warranty rights.

The warranty period for the product is partly determined by law, and we also indicate it on the product invoice.

The product invoice records the product's serial number or LOT (batch) number. Please make sure to retain the sticker that contains your device's serial number.

The warranty begins on the date the invoice is issued.

In the case of a product with a serial number, you do not need to present a copy of the invoice or the warranty certificate; it is sufficient to refer to the product's serial number. Our system can identify the product-related data and the validity of the warranty.

For the products we distribute, our company provides repair services for faults occurring beyond the warranty period.

The warranty does not cover malfunctions or damage resulting from improper use, so please read the user manual provided with the product carefully!

Grounds for refusal of warranty

If the defect was caused by improper transport, storage, installation or non-professional maintenance of the product;

If the product defect was caused by improper use or use contrary to the user manual:

improper, non-professional handling, mechanical damage or other external factors (in particular, but not exclusively: power fluctuations, extreme voltage or temperature changes, heavy contamination, ingress of liquid into parts of the product not designed to contact liquids, excessive exposure of the product to moisture, contact with fire);

If the cause of the product malfunction is an installation and/or commissioning error (in particular, but not exclusively: lack of grounding of the wall socket or other network connection, connecting or disconnecting the product to/from the electrical network while it is not switched off/power is on), or voltage fluctuation;

Regardless of the type of product, any external interventions (e.g., opening the housing) performed by third parties other than persons affiliated with the distributor (in particular, but not exclusively, unauthorized service personnel or other third parties);

Removal or alteration of the product's serial number;

If the product defect was caused by a force majeure or natural disaster;

Scart Kft / Medimarket.hu, as the distributor, is not responsible for loss of data or information stored on the product, nor for any damage to the Consumer resulting from such loss;

Scart Kft / Medimarket.hu, as the distributor, is not responsible for the unlocking or improper operation of security codes/other such security passwords, nor for any resulting damage.

Buyer (Consumer) obligations:

Please only use the product with a wall socket and electrical network that have proper grounding, and operate it at the nominal voltage indicated on the manufacturer's label and/or in the user manual;

Never place single-use batteries in a charger! Please use only the original cable(s) and accessories belonging to the device;

Please follow the instructions described in the product's user manual;

Keep the relevant documentation for the product until the end of the warranty period;

Other important information:

Warranty claims will be rejected if they result from improper storage of the product, particularly, but not exclusively: cracks, breakage, warped, detached or missing/incomplete parts, signs of contact with fire, liquid or acid;

If possible, return the product in its original (or similar) packaging to ensure the product's safety and integrity during transport;

Unauthorized servicing activities, configuration changes and the use or installation of inappropriate or unlicensed software relieve the Distributor of warranty obligations;

The warranty provided by the distributor does not affect the rights granted to the Consumer by applicable Hungarian law;

In the event of a consumer dispute, the Consumer may also initiate proceedings before the conciliation body operating alongside the county (capital) chambers of commerce and industry.

ATTENTION!

In our experience, the majority of devices sent to our service center as "faulty" are in fact faultless and function normally.

Before returning the device, please consult the device's user manual and read through the Troubleshooting section.

Make sure you have eliminated the most basic possible causes of the problem!

Often there is no device malfunction behind the phenomena described by the user, and there is nothing to repair!

The most common user errors are the following:

• they try to use it in a faulty wall socket (one without power),
• the battery is discharged (and the device does not respond),
• the batteries were inserted with reversed polarity,
• they use it on an electrical network that is not protected against power outages or voltage fluctuations, so the device's safety system switches off during a momentary power cut,
• the electrode and cables are not fully connected and do not make contact (treatment does not start); the electrotherapy treatment is attempted without placing the electrodes on the skin and connecting them to the device with the cable,
• also improper use (e.g., trying to start a program that does not work with the given accessory), etc.

Work and returns related to such issues are not covered by warranty service!

If a device sent to the service center does not require repair, we charge a gross inspection fee of HUF 5,000 per device, and we will invoice the costs of return shipping and cash on delivery.

POWER OUTAGE - VOLTAGE FLUCTUATION

Damage to electrical devices during power outages can mainly be attributed to the following causes:

Sudden power return after an outage: When power is suddenly restored (e.g., after a lightning strike or blackout), devices may be exposed to a sudden high voltage and current. This event can propagate through the electrical network, causing overvoltage in devices and damaging them.

Voltage fluctuations: During outages or sudden restorations, voltage fluctuations may occur. These abrupt changes can damage electronic components such as capacitors or chips in devices.

Lack of surge protection: If an electrical device lacks adequate surge protection, overvoltage on the network during an outage or lightning strike can easily damage the devices.

To minimize damage caused by outages and lightning strikes, consider the following precautions:

Use surge protection: Use surge protectors to protect important electronic devices.

These devices stabilize voltage and provide protection against sudden power returns.

Turn off devices before or during a power outage.

These precautions can help prevent damage or malfunction of electrical devices due to power outages or lightning strikes.